Symptom: A person (often a member of staff) has tenant keys assigned to them, but these keys are no longer managed by your business
About this problem: This often occurs when a member of staff forgets to click "return to owner" when issuing keys and instead clicks on "Long Term issue.
How to fix it: You'll need to sign the keys back in, and then click "Return to Owner"
Here's a quick video to explain and show you how to correct this issue. Step by step instructions are below:
Step by Step - Click on the pictures to see a larger version
| 1. Click on the Key ring that you wish to remove |
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| 2. Click Sign in to sign the key in manually |
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| 3. Complete the sign-in |
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| 4. You can click cancel if asked to assign a fob, since you no longer control the key. |
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| 5. Now click Return to Owner |
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| 6. Complete the returnm to owner process by adding in the person that the key went to, and click Submit |
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| 7. Your key is now archived. |
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